Our Shipping Policy-
At PetSutra, we believe that the products should reach to you in an excellent condition at the earliest. Therefore, our products before reaching to the delivery partnergo through many Quality Checks to ensure its proper packaging and its state. For safe delivery, we trust our Delivery Partners.
Our delivery partners bring the package to you in the fastest time possible, during this period you will receive regular emails of Order Updates. In case, they are unable to reach your provided address,or at a suitable time, they will contact you to resolve the issue.
Once your order has been dispatched, you will receive an email with the details of the tracking number and the delivery company that is processing your order.
You can track the status of your package 24 hours after your order is dispatched from our warehouse.
- ● Online Payment Mode:
- For the purchases more than Rs. 250, we will deliver the order to your doorstep free of cost. A shipping charge of flat Rs. 50 will be applicable to all orders under Rs. 250.
- ● Cash on Delivery Mode:
- For CoD payments we deal in Indian Rupees. Currently, we do not accept foreign currency or demand drafts.
Due to the limitations of the courier partners we use, CoD is not yet available for all zip codes in India. During the checkout process, you can use our Zip Code Finder to check if the CoD facility is available for your delivery address.
The CoD facility is only available for all orders over Rs.500.
The CoD facility is free for all orders above Rs.1000.
For any COD orders below Rs.1000, there is a flat Rs.50 will be charged.
*Order Value is calculated after applying Discounts/GST/ VAT or any other applicable charges.
We package our products in boxes, which are properly bubble wrapped so that it can reach to you in a damage-proof condition. We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging
While we double check that the goods are in perfect shape while dispatching, in case there is a damage in transit, the entire amount for the product damaged will be refunded.
Estimated Delivery Time-
Generally, we dispatch our products next day of the placement of order (excluding Sunday and Public Holidays) that should reach to you within 4-5 days. The time of delivery also depends on the distance to be covered, as we provide our services to every nook and corner of India.