SHIPPING POLICY

Is there any shipping charge?

No, there is absolutely no shipping charge at PetSutra.

How does the entire delivery process work?

  • Once our backend system processes your order, we inspect the product to be shipped and once we are satisfied that the product to be shipped is in perfect condition, we confirm your order and hand it over to our trusted delivery partners.
  • Our delivery partners then ensure that the product reaches you in time. In case they cannot reach you as per a time convenient to you or cannot locate the address, they get in touch with you to expedite the resolution.

Where all does PetSutra ship its products?

We ship our products all across India. Now that is absolutely fabulous news for pet parents and pets across the country

How do I track my order once it has been shipped?

Right from placing the order to it reaching your destination, we ensure that you receive proper communication about the status and whereabouts of your shipment.

You will receive communication on your registered mobile number and email ID for the following:

  • At the time of order confirmation.
  • At the time of order dispatch (with the tracking ID of the shipment sent via SMS on your registered mobile number).
  • At the time of delivery.

What is the estimated delivery time?

The delivery time varies from same day in the case of Gurgaon to 5 business days in the case of Andaman and Nicobar islands

Does PetSutra accept CoD payments?

Yes we do

Is there any CoD charge?

  • There is no CoD charge for all orders above Rs. 500.
  • For orders below Rs. 500, there is a CoD charge of Rs. 50.
  • For customers based in Gurgaon, there is no CoD charge.

Does PetSutra ship outside India?

No, we do not. But in case there is a special need, feel free to write to us at care@petsutra.com or call us on our helpline number