Our Shipping Policy-

At PetSutra, we believe that the products should reach to you in an excellent condition at the earliest. Thus, our products undergo many Quality Checks to ensure they are in perfect condition before reaching the Delivery Partners. For safe delivery, we trust our Delivery Partners.

Our Delivery Partners brings the package to you in the fastest time possible. During this time span, you will receive regular communications containing Order Updates.

In case, they are unable to reach to your provided address, or at a suitable time, they will contact you to resolve the issue.

Once we dispatch your order/s from our warehouse, we will send an email with the details of the tracking number and the delivery company that is processing the order on your registered email id.

You can track the status of your package 24 hours after the order is dispatched from our warehouse.

Shipping Charges-

  • Online Payment Mode:
  • For purchases more than Rs. 250, we will deliver the order at your doorstep free of cost. A shipping charge of flat Rs. 50 will be applicable on orders under Rs. 250 (Refer the table below).

  • Cash on Delivery Mode:
  • For purchases less than Rs. 500, a shipping charge of flat Rs. 50 will be applicable.
    For purchases less than Rs. 1000, a shipping charge of flat Rs. 25 will be applicable.

The CoD facility is free for all orders of Rs.1000 & above (Refer the table below).

For CoD payments we deal in Indian Rupees. Currently, we do not accept Foreign Currency or Demand Drafts.

Due to some limitations with our Delivery Partners, CoD is not yet available for all Pin Codes in India. During the checkout process, you can use our Pin Code Finder to check if the CoD facility is available for your delivery address.

*Order Value is calculated after applying Discounts/GST or any other applicable charges.

Order Value Policy


Our products are Bubble Wrapped and delivered in Carton Boxes. We make sure that it should reach to you in a damage-proof condition.

PetSutra takes pride on the quality of packaging provided to customers by us. We have a record of receiving minimal complaints about damaged products till date.

We double check our goods before dispatching them, in case if there is a damage in transit, you will get a full refund of the damaged product/s.

Estimated Delivery Time-

Usually, we dispatch our products next day of the order placed (excluding Sundays and Public Holidays) that should reach to you within 4-5 days.

The time of delivery also depends on the distance to be covered, as we provide our services to every nook and corner of India.