Q: How long does it take to deliver my order?
A: Our warehouse is located in Gurugram, Haryana. We ship to 17000+ pin codes all over India from our warehouse, the delivery timelines are as,
|City||Estimated Delivery Time|
|Gurugram||Same day Delivery (Order before 5 PM)|
|Delhi NCR||1-2 Business Days|
|Bengaluru||3-5 Business Days|
|Mumbai||3-5 Business Days|
|Kolkata||3-5 Business Days|
|Hyderabad||3-5 Business Days|
|Chennai||4-6 Business Days|
|Navi Mumbai||3-5 Business Days|
|Chandigarh||2-4 Business Days|
|Jaipur||2-4 Business Days|
|Lucknow||2-4 Business Days|
|Guwahati||5-7 Business days|
Q: How much time do you take to ship my order?
A: We take less than 24 hours (excluding Public Holidays & Sunday) to ship your order from the warehouse, so that it reaches to you as early as possible.
Q: Are there any shipping charges?
A: No shipping charges if you have placed an online paid order.
No shipping charges if you have placed a cash on delivery (COD) order above Rs.500.
Rs.50 shipping charges are added if you have placed a COD order below Rs.500. (no hidden charges)
Q: Does PetSutra accepts COD Payments?
A: Yes, we provide COD service on 14000+ pin codes across the country. You can also check if COD is available at your pin code by entering your area pin code on the product page.
Q: What if I receive short expiry/expired product?
A: We perform regular Quality Check of the products and ensure that you never receive any expired product.
Q: What if I receive a damaged product?
A: We never dispatch any damaged or punctured product. Also, we ensure proper packaging and stuffing of the box so that it is safe while in transit. Besides this, if you ever receive a damaged product, kindly raise it to us with proper images, we will resolve the issue within 1-2 business days.
Q: How are you maintaining the safety during COVID 19 pandemic?
A: Proper precautions are being taken regarding safety, hygiene and sanitization of our warehousing facility is done at regular intervals. Temperature check of the employees is a mandatory activity prior to their entry and exit from the facility.
Q: How can you ensure timely delivery on my products, especially during COVID lockdowns?
A: 98.40 % of our shipments have been on time and in case of a delay due to any unavoidable circumstances such as transit lockdowns, we try our level best and communicate the exact status of the shipment to you proactively.