Return & Refund Policy

Answer

PetSutra ensures proper information regarding any product or size in case of collars and accessories so that you receive the right product. Drop us a message on Whatsapp or feel free to call us for any queries.
However, in case, you want a replacement, kindly reach out to us, we will resolve the case within 1-2 business days.

Answer

PetSutra credits your refund immediately in your PetSutra wallet right after the confirmation of the cancelled order. In case, you want the amount refunded to your source/account, we would require 1-2 business days to initiate the refund.

Answer

Please report about the damaged product being received in 48 hours of delivery, our team will get in touch with you for the 1st level of investigation. Post the photos or video exchange with the PetSutra team, we will look to replace the product or refund the amount in your PetSutra wallet.

In case, the complaint is made later than 48 hours of delivery, no request would be entertained.