Return & Refund Policy
Returns will be accepted only for the following categories:
No Returns will be accepted in the categories of Consumables such as Food as we understand that the Pet parent has made an informed choice. Yes, if the package is damaged, in that case, we cannot risk the health of your lovely pet and hence would be happy to accept a return and refund your money. Since we operate through our own warehouses, we ensure that no defective product gets shipped but in the eventuality that we have an error, will be happy to refund.
But we would want you to notify us via email at firstname.lastname@example.org within 3 business days post order delivery and we will get back to you.
Also, in certain exceptions such as Toys, it may be possible that your Pet is an aggressive chewer. Please pick the right product, as a toy meant for a small breed would easily be ripped apart by a large breed
You can either email us at email@example.com with the Order ID and reason for return. Alternatively, you can Submit A Request on the Help page with details of your order. But please remember to do so within 3 business days from the order delivery date.
You shall be refunded your amount within 7 business days from the refunded article reaching us back. The refund will either be through net banking transaction or through PetSutra discount coupon codes for your subsequent purchases.
Of course you can as long as a product belongs to the category in which refunds are allowed.