Payments Policy

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PetSutra offers you a number of ways to pay securely. These include:

  • Credit Cards
  • Debit Cards
  • Net banking
  • Cash on Delivery
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PetSutra uses the 3D secure payment gateway for card payments and the Razorpay payment gateway for net-banking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at PetSutra are processed in an extremely secure environment.

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Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the eventuality that our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the pet parent is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine cardholder.

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A 3D Secure password is an additional password that you’ll be asked to enter after entering your card details on the payment page. You’ll be redirected to your individual bank’s page where you'll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on PetSutra.

3-D secure password has been made mandatory by the Reserve Bank of India to ensure safer online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.

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The Razorpay payment gateway is one of the largest consumer payment processors in the world. It is a state-of the-art payment gateway that protects your account details when you shop on PetSutra by encrypting sensitive information like your card number. It is VeriSign Secured and validated by Payment Card Industry compliant Control Code.

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There are no hidden charges when you make a purchase on PetSutra. The prices listed for all the items are final and all-inclusive. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable.

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If you are still uncomfortable making online payments, you can use our Cash on Delivery (CoD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep. All you have to do is, select Cash on Delivery (CoD) as your payment option during checkout.

Kindly Note:

  • You can only make CoD payments in Indian Rupees. Currently, we do not accept foreign currency or demand drafts.
  • Due to the limitations of the courier partners we use, CoD is not yet available for all zip codes in India. During the checkout process, you can use our Zip Code Finder to check if the CoD facility is available for your delivery address.
  • The CoD facility is free for all orders above Rs.500.
  • For any COD orders below Rs.500, there is a flat Rs.50 CoD fee.

A PetSutra request: While we have the CoD facility, we would love if we all become agents of change towards digital India. The government is doing a lot for the same, and we feel that each one of us pet lovers should encourage the same.

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When you click on the “place order” button, you are directed to a page where you can redeem any Reward Points or coupon code.

On this page, you can enter the coupon code and the respective discount will be applied to your order.

You can then proceed to checkout and pay the remaining amount using any other form of payment.

Only one coupon code can be used on a single order. But please note that if you cancel an order after applying a coupon code, it would not be usable for a later purchase. In case of suspected misuse of coupons, PetSutra reserves the right to cancel orders.

Certain brands we sell have a strict non-discounting policy and the coupon code would not apply to those brands