Payments Policy

Answer

PetSutra offers you a number of ways to pay securely. These include:

  • Credit Cards
  • Debit Cards
  • Net banking
  • Wallets (like Paytm & Mobikwik)
  • Buy Now Pay Later via Sezzle
  • Cash on Delivery
Answer

PetSutra uses the 3D secure payment gateway for card payments and the Razorpay payment gateway for net-banking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at PetSutra are processed in an extremely secure environment.

Answer

Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the eventuality that our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the pet parent is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine cardholder.

Answer

A 3D Secure password is an additional password that you’ll be asked to enter after entering your card details on the payment page. You’ll be redirected to your individual bank’s page where you'll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on PetSutra.

3-D secure password has been made mandatory by the Reserve Bank of India to ensure safer online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.

Answer

The Razorpay payment gateway is one of the largest consumer payment processors in the world. It is a state-of-the-art payment gateway that protects your account details when you shop on PetSutra by encrypting sensitive information like your card number. It is VeriSign Secured and validated by Payment Card Industry compliant Control Code.

Answer

There are no hidden charges when you make a purchase on PetSutra. The prices listed for all the items are final and all-inclusive. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable.

*Note: Rs. 50 will be charged for orders less than Rs 500 via Cash on Delivery payment mode.

Answer

If you are still uncomfortable making online payments, you can use our Cash on Delivery (CoD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep. All you have to do is, select Cash on Delivery (CoD) as your payment option during checkout.

*Note: Rs. 50 will be charged for orders less than Rs 500 via Cash on Delivery payment mode.

*Important: During the COVID19 period and as per various Government Guidelines, Cash on Delivery may not be available for some States/Cities/Pin codes. Please check your area pin code before placing an order for Cash on Delivery.

Answer

On the ‘Checkout page’ you will see some Offer based Coupons or if you are an existing customer, you can also redeem your COP Cash under our ‘Clan of Petriots’ program. If you have a special Coupon Code sent by us, simply add the code and click ‘Apply’, the applicable discount or COP Cash will be applied and reflect in the total of the amount to be paid.

You can then proceed to pay the remaining amount using any form of payment. Only one coupon code can be used on a single order.

*Note:

- If you cancel an order after applying a coupon code, it would not be usable for a later purchase. In case of suspected misuse of coupons, PetSutra reserves the right to cancel orders.

- The delivery person may/may not carry the card machine for card swipe on the spot, hence, please ensure to keep the cash ready.

- PetSutra holds the right to discontinue any coupon code without a prior notice to the customer.

Important:

Certain brands we sell have a strict non-discounting policy and the coupon code would not apply to those brands.