Welcome to PetSutra. This Site is owned and operated by Petbuddy Products Pvt Ltd. A company incorporated under the Companies Act 2013. The Company’s registered office is at 317 A, Unitech Arcadia 1, South City II, Sector 49, Gurgaon - 122018, Haryana.

Your use and conduct on the PetSutra services and tools are governed by the following Terms and Conditions ("Terms of Use"). These terms and conditions including the policies constitute Your binding obligations, with PetSutra. These Terms of Use also govern all the products offered on the Site, including the customized services we provide.

For the purpose of these Terms of Use, wherever the context so requires “You,” “Your” or “User” shall mean any legal person, who has agreed to become a Buyer on the Site by providing their personal data while registering on the platform as a Registered User. The term “PetSutra,” Petsutra.com, “We,” “Us” or “Our” shall mean Petbuddy Products Pvt Ltd and its affiliates.

The Site is only to be used for Your personal and non-commercial use and information. The use of the services shall be governed by these Terms of Use along with Policies including Shipping Policy, Privacy Policy, Payment Policy, Return, and Refund Policy.

By accepting these Terms of Use, you also accept and agree to be bound by PetSutra Policies (including but not limited to Privacy Policy) as amended from time to time. If you do not want to be bound by the Terms, you must not subscribe to or use our services. As we at PetSutra encourage our users to read these Terms of Use carefully while using the Site.

PetSutra reserve the right to change these Terms at any time. Such changes will be effective when posted on the Site. By continuing to use the Website after we post any such changes, you accept the Terms as modified.

These Terms of Use will continue to apply until terminated either by You or PetSutra. The pact will be terminated by-

  1. 1. Not accessing the Website,

  2. 2. losing your account on the Website.

PetSutra also reserves the right to terminate access to the Website (including any services offered as part thereof).


A Privacy Policy is a legal document (in privacy law) that describe the ways a Website gathers, discloses and manages its User data. This also describes how to use this data, with whom it should be shared and also the legal requirement to protect User's privacy.

We value the trust you have in us. Therefore, we insist upon the highest standards for secure transactions and User information privacy. We do not divulge any personal or sensitive information shared by the Users.

Personal Information:

We ask for your personal data only when you get connected to us by saving your identifiable information or otherwise set up a free account with the Site or when you fill your credentials while participating in any content, promotion or any survey conducted by us.

Sensitive Information:

You may also provide us with information like financial information such as Bank account or credit card or debit card or other payment gateway details, password, physical health condition; medical history, etc. for availing the services at our Site.

We or our associates/affiliates do not knowingly collect information from minors. Juveniles should not be using the Site with any personal information. In the event of default by the minor, the parent or the guardian will be liable to compensate for whatsoever damages arising out of such wrongful use by them.

Purpose of collecting Personal or Sensitive Information:

  • For sending order updates and offers through e-mail, SMS and social media channels.
  • To know more about your shopping preference
  • To process gift card transactions
  • Connect with you to know the scope of improvement
  • To know Your Shopping Experience
  • For knowing the medical conditions of Your Pet and its case history, if any

We share Your Personal and Sensitive Information with:

  • The person authorized by us will have your Personal and Sensitive information
  • Our Affiliates
  • Service Providers (who provide service on our behalf)
  • Third Parties (with your consent) ((e.g., Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users).

Personal Information Gathered by PetSutra

The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the PetSutra website, undertake transactions (including to facilitate and process payments), communicate with you, convey any promotional offers, services or updates associated with PetSutra, and generally maintain your accounts with us. We also use this information to customize your experience and improve Petsutra.

When you voluntarily send us an electronic mail, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out our form. Also, when filling out a form on our site, you may be asked to enter your name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to call, SMS, Email or Whatsapp about our latest offers, even if your number has DND activated on it. However, we filter the unsubscribes weekly to remove those who do not wish to know about the offers/discounts.


"Cookies" are small data files transferred to your computer's hard-drive by a website. They keep a record of your activities on the Site making your subsequent visits to the site more efficient.

Cookies may store a variety of information, including, the number of times that you access a site, registration information and the number of times that you view a particular page or another item on the site. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies.

By continuing the use of the Site, you agree to our use of cookies. If you do not agree to our use of a cookie, you can block them in your browser setting, but you may lose some functionality on the Site.



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